HSD Backdrops Terms & Conditions

1. Policies Incorporated Into These Terms

These Terms include and incorporate our current:

• Return and Order Issue Policy
• Shipping Policy
• Photography Backdrop Turnaround Times
• Material Descriptions
• Backdrop Color Variation Information
• Photography Backdrop FAQs
• Privacy Policy
• Digital Backdrops Copyright Notice
• Any product-specific terms displayed on a product listing
• Any separate collaboration, custom-printing, licensing, or promotional agreement provided by HSD Backdrops

If a product listing or separate written agreement contains terms that specifically apply to a product, service, promotion, collaboration, or custom order, those specific terms will control if they conflict with these general Terms.

2. Eligibility and Authority to Place an Order

You must be at least 18 years old or the age of legal majority in your jurisdiction to place an order through our website.

By submitting an order, you represent that:

• The information you provide is complete and accurate.
• You are authorized to use the selected payment method.
• You are authorized to place the order for yourself or the person or business you represent.
• Your purchase and intended use of our products comply with applicable laws.
• You have reviewed the selected design, size, material, quantity, crop, orientation, shipping address, and applicable policies before completing checkout.

We may decline, cancel, restrict, or require additional verification for an order if we reasonably believe it involves fraud, unauthorized payment activity, resale misrepresentation, policy violations, abusive conduct, or another legitimate business or security concern.

3. Website Use and Customer Accounts

You are responsible for maintaining the confidentiality of your customer-account information and for activity occurring through your account.

You agree to provide current, complete, and accurate billing, payment, shipping, and contact information. Please update your information promptly if it changes.

You may not:

• Use another person’s account without permission.
• Submit false or misleading information.
• Attempt to interfere with the security or operation of the website.
• Introduce viruses, malicious code, or other harmful technology.
• Scrape, copy, harvest, or systematically collect website content.
• Use automated tools to place fraudulent, abusive, or excessive orders.
• Impersonate HSD Backdrops or falsely claim an affiliation with us.
• Attempt to obtain our suppliers, production methods, artwork files, or other proprietary business information through deception.
• Use our website, artwork, or products for unlawful, deceptive, or infringing activity.

We may suspend or terminate access to the website or a customer account when reasonably necessary to protect HSD Backdrops, our customers, our intellectual property, or the security and operation of the website.

4. Product Information and Availability

We make every effort to present accurate product descriptions, images, sizes, materials, prices, and availability. However, occasional typographical, photographic, technical, administrative, or system errors may occur.

Products, sizes, materials, designs, and services may be changed, limited, updated, retired, or discontinued without advance notice.

Product images, in-use photographs, and mockups are intended to show the backdrop design and possible photographic use. Unless a listing specifically states otherwise, the following are not included with the backdrop:

• Backdrop stands
• Clamps or hanging hardware
• Furniture
• Clothing
• Models
• Cakes
• Balloons
• Props
• Accessories
• Physical floors or floor mats
• Other decorative items shown in an example photograph

Room sets and coordinating backdrop sets include only the specific pieces identified in the product listing. A floor or floor mat is not included unless it is specifically identified as part of the set.

5. Design Details and Artistic Elements

Please review all product images carefully before ordering.

Unless a listing specifically states otherwise, all visible elements are part of the printed artwork, including:

• Furniture
• Trees
• Lanterns
• Shadows
• Lighting effects
• Grunge
• Distressing
• Textures
• Simulated depth
• Painterly effects
• Decorative objects

Our full design previews are heavily watermarked to protect our copyrighted artwork from unauthorized copying. The HSD Backdrops watermark is not printed on the finished product.

Whenever available, customers should also review the in-use photography examples included in the product listing.

A customer overlooking or disliking a correctly printed artistic element after receiving the backdrop does not make the product defective. We are unable to refund, replace, or alter a correctly printed backdrop because of an artistic preference.

6. Order Submission, Review, and Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges that we received your order and payment information. It does not mean that the order has completed our review, entered production, or received final acceptance.

Payment authorization, payment capture, or receipt of an automated confirmation does not prevent HSD Backdrops from reviewing or canceling an order in accordance with these Terms.

HSD Backdrops reserves the right to review, decline, place on hold, or cancel an order before shipment for reasons including:

• Pricing or listing errors
• Incorrect variant pricing
• Incorrect discount application
• Technical or system errors
• Suspected fraud
• Unauthorized payment activity
• Production limitations
• Material availability
• Shipping restrictions
• Inappropriate or infringing customer-supplied artwork
• Violations of our store policies
• Abusive, threatening, or fraudulent conduct
• Other legitimate business reasons permitted by law

If HSD Backdrops cancels an order for a reason that is not caused by the customer, the amount paid for the canceled item or order will be refunded to the original payment method.

7. Pricing, Listing, Discount, and Technical Errors

We make every effort to ensure that all product descriptions, sizes, materials, variants, discounts, shipping charges, and prices are accurate. However, typographical, technical, administrative, and system errors may occasionally occur.

HSD Backdrops reserves the right to:

• Correct an incorrect price, discount, description, size, material, or variant.
• Decline or cancel an order affected by an error.
• Cancel an affected item while continuing to fulfill other items in the order.
• Correct website information after an order has been submitted.
• Refuse to honor an obviously incorrect price or discount.

This right applies even if an automated order confirmation has been sent or payment has been processed.

If a product is mistakenly displayed for a substantially incorrect price, HSD Backdrops is not required to manufacture or ship the product at the erroneous price. We will not charge the corrected price without the customer’s authorization.

If an order is canceled because of a pricing, listing, discount, or technical error, we will refund all amounts paid for the canceled item or order, including applicable taxes and shipping charges that no longer apply.

HSD Backdrops initiates approved refunds promptly. The amount of time required for a refund to appear in the customer’s account is controlled by the customer’s bank, card issuer, or payment provider.

8. Made-to-Order Products

Most HSD Backdrops products are made to order according to the exact combination selected by the customer, including:

• Design
• Material
• Size

Because we offer thousands of possible combinations, we do not maintain ready-to-ship inventory of every design, size, and material.

Before placing an order, the customer is responsible for confirming:

• The selected design
• The selected material
• The selected size
• The selected orientation
• The displayed crop
• The quantity ordered
• The shipping method
• The delivery address
• Current processing and shipping information

Production may begin shortly after an order is placed. Once an order has entered production, it cannot be canceled, changed, returned, or refunded because the customer selected the wrong design, material, size, crop, orientation, quantity, or address.

Submitting a change or cancellation request does not guarantee that production can be stopped or altered.

HSD Backdrops’ right to correct a pricing, listing, technical, security, or production error does not create a corresponding customer right to cancel a made-to-order product after production has begun.

9. Order Changes and Customer Cancellations

Please contact us immediately if you need to request a change or cancellation.

We will make a reasonable effort to assist when production has not begun, but changes and cancellations are not guaranteed.

Once an order has entered production, it cannot be:

• Canceled
• Changed to another design
• Changed to another size
• Changed to another material
• Changed to another orientation
• Refunded because of a customer ordering error

If a change is approved before production begins, the customer must pay any applicable product-price difference, shipping adjustment, or other balance before the order proceeds.

A request sent outside our regular business hours will not be reviewed until the next business day. Our office is closed on weekends and major U.S. holidays.

10. Final-Sale Policy for Made-to-Order Products

All made-to-order physical backdrop sales are final except for verified shipping damage, a verified HSD Backdrops fulfillment error, a verified manufacturing defect, or a right that cannot legally be waived.

We do not accept traditional returns or exchanges when:

• The wrong design was selected.
• The wrong size was selected.
• The wrong material was selected.
• The wrong quantity was selected.
• The customer misunderstood the crop or orientation.
• The customer expected a floor portion in a size that was not identified as a sweep.
• The customer changed their mind.
• The customer no longer needs the product.
• The backdrop does not fit the customer’s space.
• The customer prefers another material.
• The customer overlooked or dislikes part of the artwork.
• The backdrop does not coordinate with clothing, props, furniture, paint, or décor as expected.
• The customer did not receive the product before a personal session, party, event, or holiday when the order was processed according to our published timeframes.
• An incorrect or outdated delivery address was entered at checkout.

Because every backdrop is created specifically according to the customer’s selections, a customer ordering error does not make the product defective.

11. Why Traditional Returns and Exchanges Are Not Accepted

Once a backdrop has been shipped, unpacked, and handled, it can no longer be confidently represented and sold as a brand-new product.

Even when a backdrop appears unused, it may collect:

• Lint
• Dust
• Hair or pet hair
• Floor debris
• Odors
• Food particles
• Handling marks
• Other signs of use or storage

Backdrops may also be placed or dragged on floors during setup. These conditions may not always be visible in a photograph but can prevent the returned product from being used to fulfill a future customer’s new order.

We also cannot guarantee that another customer will order the same design, size, and material combination. Returned backdrops may remain in our warehouse indefinitely, particularly when the design is seasonal, retired, or no longer new and trending.

For these reasons, HSD Backdrops does not accept traditional returns or exchanges for customer ordering errors, material preferences, artistic preferences, or changes of mind.

12. One-Time Courtesy Reprint for the Same Design

We understand that ordering mistakes can happen. Although traditional exchanges are not accepted, HSD Backdrops may, at our sole discretion, offer a one-time courtesy discount toward a new backdrop featuring the same exact design.

To be considered for a courtesy reprint:

• The customer must contact us within seven calendar days of delivery.
• The new backdrop must feature the same exact design as the original product.
• The customer may select a different size or material.
• The customer will keep the original backdrop.
• The original backdrop will not be returned.
• Shipping charges for the new backdrop will apply.
• The courtesy discount cannot be combined with another promotion, coupon, sale, collaboration offer, or discount.
• The courtesy reprint is final sale.
• The offer is limited to one courtesy reprint per qualifying item.
• The replacement order must be created manually by HSD Backdrops.
• Payment must be completed before the courtesy reprint enters production.

The amount of the courtesy discount may vary based on the product, material, production cost, customer history, and circumstances. Courtesy reprints are not guaranteed.

Floor mats, custom-printed products, clearance products, returned products, digital products, collaboration orders, and other specially priced products may be excluded or may qualify for a different courtesy offer.

The customer may keep, repurpose, donate, or resell the original physical backdrop. Selling the original physical product does not transfer the copyright or grant permission to reproduce the design.

This courtesy option applies only to customer ordering errors. If HSD Backdrops produced or shipped the wrong product, the customer should follow the order-issue process described below.

13. Unauthorized Returns

Do not mail or ship any product back to HSD Backdrops without written authorization and return instructions.

The address shown on the original shipping label may not be the correct location for an authorized return.

Unauthorized returns may be:

• Refused
• Returned to the sender
• Held without a refund
• Subject to additional shipping charges

Sending a product back without authorization does not create eligibility for a return, exchange, refund, store credit, or courtesy reprint.

HSD Backdrops is not responsible for unauthorized returns that are lost, damaged, delivered to an incorrect location, or sent without identifying information.

14. Incorrect Product or Quantity Sent by HSD Backdrops

We sincerely apologize if we make an error while fulfilling an order.

Customers must inspect their order promptly after delivery. If HSD Backdrops sends the wrong design, size, material, or quantity, the customer must contact us within seven calendar days of delivery.

The customer may be required to provide:

• The order number
• A clear photo of the complete product received
• A photo of the product label or packaging
• Measurements
• Additional information needed to verify the error

Once the error is confirmed, we will arrange for the correct product to enter production at no additional cost.

The customer should not use, wash, cut, alter, dispose of, or return the incorrect product until HSD Backdrops provides written instructions.

Depending on the product and circumstances, we may ask the customer to:

• Keep the incorrect item
• Donate it
• Dispose of it
• Return it using instructions provided by HSD Backdrops

If a return is required because of an HSD Backdrops fulfillment error, we will provide return instructions and cover the approved return-shipping cost.

15. Shipping Damage

Shipping damage must be reported within 48 hours of the carrier-marked delivery time.

The customer must provide clear photographs or video showing:

• The complete shipping tube, box, or packaging
• The shipping label
• Damage to the packaging
• The complete backdrop
• Close-up views of the damaged area

The customer must keep the product and all original packaging until the claim is resolved. Do not discard, wash, cut, repair, or otherwise alter the product or packaging unless HSD Backdrops provides written permission.

The carrier or insurance provider may require:

• Additional photographs
• A signed affidavit
• A written statement
• Inspection of the package
• Other claim documentation

If the product or packaging is discarded before the claim is completed, we may be unable to file or complete the claim.

For qualifying shipping damage, our normal resolution is replacement of the damaged product. Refunds are not generally issued when a replacement can correct the issue, except where required by law.

International claims may require additional forms or carrier documentation.

16. Suspected Manufacturing Defects

Customers must inspect their backdrop promptly after delivery.

A suspected manufacturing defect must be reported within seven calendar days of delivery.

A short cell phone video clearly showing the issue is required so our production team can accurately review the concern. Additional photographs or measurements may also be requested.

The video should show:

• The complete backdrop
• A closer view of the suspected issue
• The issue from more than one angle when applicable
• The backdrop in ordinary lighting without filters or color adjustments

Do not wash, cut, trim, tape, permanently install, use during a session, or otherwise alter the product while the concern is under review.

If we confirm a manufacturing defect, our normal remedy is to remake and replace the affected product at no additional cost. If a replacement is not possible, we will provide another appropriate resolution.

17. Conditions That Are Not Manufacturing Defects

The following are generally not considered manufacturing defects:

• Normal screen-to-print color variation
• A color not matching a dress, prop, wall, paint color, furniture item, or other product
• A correctly printed artistic element that the customer did not notice before ordering
• Slight material shrinkage
• Approximate finished-size variation
• Normal material texture
• Fold lines or wrinkles in fabric or fleece
• A thin white border on Poly Paper
• Normal characteristics of the selected material
• Differences between orders placed at different times
• Differences between the same design printed on different materials
• Damage caused by dragging props
• Marks caused by walking on Poly Paper
• Scratches, scuffs, stains, or creases caused after delivery
• Damage caused by incorrect storage
• Damage caused by washing or cleaning
• Damage caused by failing to remove every staple from a shipping tube
• Lint, hair, dust, odors, or debris collected after the product was unpacked or used
• A size, crop, material, quantity, or orientation selected incorrectly by the customer

Each material has different characteristics. Customers are responsible for reviewing the product listing and our Material Descriptions before ordering.

18. Color Variation and Color Names

There will always be some variation between a design viewed on a screen and the final printed product.

Screens display color differently from printed materials. Color appearance may be affected by:

• Screen brightness
• Monitor calibration
• Device settings
• RGB screen display
• CMYK printing
• Printer calibration
• Ink
• Material
• Room lighting
• Camera settings
• White balance
• Editing software
• Environmental conditions

Product images provide a reasonable representation of the design and overall color palette. We cannot guarantee that a printed backdrop will precisely match the color displayed on a customer’s monitor, phone, tablet, or other screen.

Color names such as white, ivory, cream, beige, blush, pink, red, blue, green, or gray are broad descriptive terms and are not standardized color formulas.

For example:

• White may be stark white, cool white, warm white, soft white, or off-white.
• Ivory may be cream, champagne, beige, peach, blush, warm ivory, or cool ivory.
• Red may range from bright red to crimson, wine, brick, or burgundy.

A backdrop described as ivory and a dress, prop, chair, balloon, or other item also described as ivory may be two noticeably different shades. The same applies to all other color descriptions.

A backdrop’s name identifies and describes the design. It does not guarantee a color match to another product using the same color name.

Color variation may be more noticeable in monochromatic designs containing closely related shades and less noticeable in detailed designs containing many colors.

A color variation that is consistent with the intended design and normal printing variation is not considered a defect and is not eligible for a return, refund, or replacement.

19. Sizes, Orientation, Cropping, and Finished Dimensions

Backdrop sizes are listed as width first and height second.

For example:

• 8' W × 5' H is a horizontal or landscape backdrop.
• 5' W × 8' H is a vertical or portrait backdrop.

The crop of a design may vary between sizes and orientations. Some sizes may show more or less of the top, bottom, or sides of the design. Designs are cropped at our discretion to best fit the selected dimensions.

The customer is responsible for reviewing the crop shown for the selected size before ordering.

Backdrop material is measured before printing and finishing. Finished dimensions may be slightly smaller because of:

• Heat used during printing
• Material shrinkage
• Hemming
• Sewing
• Cutting
• Pole-pocket construction
• Other finishing processes

A sewn pole pocket uses a portion of the total material height. Certain materials or print processes may experience more shrinkage than others.

All listed backdrop sizes should be considered approximate. A small difference between the listed size and finished measurement is a normal material characteristic and is not automatically considered a manufacturing defect.

Poly Paper backdrops may contain a thin white border around the artwork. The border is included within the listed dimensions.

Sweep sizes refer to the total length of one continuous piece containing both a backdrop and floor portion. The exact amount allocated to the wall and floor may vary by design and crop.

Customers who require exact finished measurements must contact HSD Backdrops before ordering.

20. Materials and Product Characteristics

Each material has different characteristics, including differences in:

• Texture
• Weight
• Stretch
• Opacity
• Color reproduction
• Wrinkle resistance
• Glare
• Durability
• Finished dimensions
• Care requirements

Customers are responsible for reviewing our Material Descriptions before selecting a material.

Intentional artistic features—including grunge, distressing, shadows, texture, blur, painterly details, simulated depth, and aged surfaces—are part of many backdrop designs and are not defects.

Large-format backdrops are designed to be photographed from a typical portrait distance. Minor details visible only during close inspection may not be visible during normal photographic use and are not necessarily manufacturing defects.

Poly Paper and vinyl are printed surfaces that may be scratched, creased, scuffed, stained, or marked if handled improperly. Poly Paper may also develop a slight wave or warping during printing or use.

21. Processing Times

Processing time is separate from shipping transit time.

Current average processing times are displayed on our Photography Backdrop Turnaround Time page.

Processing estimates may vary according to:

• Material
• Product type
• Order quantity
• Current order volume
• Seasonal demand
• Large sales
• Custom-printing requirements
• Production or supply interruptions

Business days do not include weekends or major U.S. holidays.

Processing times are averages rather than guaranteed completion dates. During our busy season, during a large promotion, or immediately following a large sale, processing may reach the longer end of the published range or extend beyond the average.

Customers are responsible for ordering early enough to allow for both production and carrier transit time before a scheduled photography session, event, holiday, or other deadline.

Unless rush processing has been purchased and expressly confirmed, orders are generally processed in the order received.

If we cannot ship within a specifically promised or legally required timeframe, we will provide any notice, delay option, cancellation option, or refund required by applicable law.

22. Rush Processing and Expedited Shipping

Rush processing and expedited shipping are separate services.

Rush processing shortens the production timeframe when available. It does not include faster shipping unless expedited shipping is also purchased.

Expedited shipping shortens the carrier’s transit time after production is complete. It does not shorten production time.

Purchasing expedited shipping does not guarantee that production will be completed sooner and does not guarantee arrival by a customer’s session, event, holiday, or other deadline unless HSD Backdrops expressly agrees to that date in writing.

Any delivery date displayed by a carrier, website, tracking page, or checkout system is an estimate provided for planning purposes only unless the applicable service expressly includes a carrier-backed delivery guarantee.

Requests to upgrade shipping after an order has been placed are not guaranteed. Once a shipping label has been created or the package has entered carrier processing, we may be unable to change the shipping service.

Customers should not schedule sessions based solely on a carrier’s estimated delivery date.

23. Shipping and Carrier Delays

Current shipping methods, average transit times, material restrictions, and carrier information are provided in our Shipping Policy.

Carrier transit estimates are not guaranteed unless the selected carrier service expressly includes a delivery guarantee.

HSD Backdrops does not control:

• Carrier operations
• Weather delays
• Missed scans
• Distribution-center delays
• Labor interruptions
• Customs processing
• Delivery routes
• Tracking updates
• Service suspensions
• Natural disasters
• Other transportation interruptions

Oversized shipping tubes may require special handling and may move more slowly than standard packages. Tracking may go several days without an update.

Customers should not schedule or confirm paid sessions based solely on an estimated production, shipment, or delivery date. Unless HSD Backdrops expressly confirms a guaranteed delivery date in writing, we do not guarantee that an order will arrive before a customer’s photography session, event, booking, holiday, or other intended use date.

To the fullest extent permitted by law, HSD Backdrops is not responsible for canceled or rescheduled sessions, lost income or profits, client refunds, studio or venue fees, model fees, rental expenses, substitute products, or other business losses caused by production time or carrier delay. A carrier delay does not make a correctly produced made-to-order product eligible for a return, courtesy reprint, exchange, or refund.

Nothing in this section limits any non-waivable rights or our missing-package claim process.

24. Shipping Addresses, Corrections, and Redirects

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please verify:

• Recipient name
• Street number
• Street name
• Apartment or suite number
• Business or studio name
• City
• State or province
• Postal code
• Country
• Telephone number when required

Once an order has shipped, HSD Backdrops cannot guarantee that the carrier will be able to correct, intercept, redirect, or retrieve the package.

If an incorrect, incomplete, or outdated address results in an address correction, delivery redirect, package intercept, return, or reshipment, the customer is responsible for all associated carrier and shipping fees.

If a carrier bills an address-correction or redirection fee to HSD Backdrops, we may send the customer an invoice for the actual amount charged. Carrier fees may be invoiced after delivery because carriers sometimes assess adjustments after a shipment is completed.

We may require unpaid carrier fees to be resolved before accepting or processing a future order.

If a package is delivered to the address entered at checkout and is not returned to us, the customer is responsible for retrieving the package or placing a new order.

UPS cannot deliver to a P.O. Box. Customers selecting UPS must provide a valid physical delivery address.

25. Shipping Charges, Multiple Packages, and Adjustments

Shipping charges displayed at checkout are estimates based on the products, packaging, destination, and information available to our system.

Some orders must ship in separate packages because of differences in:

• Material
• Size
• Weight
• Tube requirements
• Box limitations
• Carrier restrictions

Floor mats, fabric backdrops, Poly Paper tubes, and other products may ship separately.

If the actual shipping cost is lower than the amount paid, HSD Backdrops may refund the difference.

If the actual shipping cost is higher, we may:

• Send an invoice for the remaining balance before production or shipment.
• Select a comparable carrier or service when appropriate.
• Place the order on hold until the shipping balance is paid.
• Cancel and refund the order if no practical shipping option is available.

Bulk and large-quantity orders may require multiple packages and additional shipping charges.

26. International Orders

International customers are responsible for confirming that the selected products may be imported into their country.

Certain products, including Poly Paper backdrops and floor mats, are not available for international shipping.

International order totals do not include:

• Customs fees
• Import duties
• Value-added taxes
• Brokerage charges
• Local handling fees
• Other charges assessed by the destination country or carrier

These charges are the customer’s responsibility.

International customers are responsible for monitoring tracking, responding to customs requests, providing required documentation, paying import charges, and coordinating delivery when required.

If a package is refused, abandoned, or returned because of unpaid duties, an incorrect address, failure to schedule delivery, or unsuccessful delivery attempts, the customer is responsible for all return and reshipping expenses.

To the fullest extent permitted by law, made-to-order products and original shipping charges will not be refunded when an international shipment is refused or returned for reasons caused by the customer.

Mandatory consumer rights that cannot legally be waived in the customer’s jurisdiction will continue to apply.

27. Delivery, Missing Packages, and Stolen Packages

Customers are responsible for monitoring tracking and providing a safe delivery location.

A package marked delivered by the carrier is considered delivered unless a carrier investigation determines otherwise.

If tracking shows delivery but the package cannot be located, the customer should promptly:

• Check the delivery area.
• Ask household members, employees, or neighbors.
• Contact the local carrier facility.
• Review any available proof-of-delivery information.
• File a police report when theft is suspected.

Missing-package claims are subject to the deadlines and requirements stated in our Shipping Policy.

Customers must contact us within the applicable claim period so we have sufficient time to submit a claim to the carrier or insurer.

We may require:

• Claim forms
• Written statements
• Proof of nondelivery
• Carrier correspondence
• Police reports
• Signed affidavits
• Other documentation requested by the carrier or insurer

Replacement products will not be sent until the applicable waiting period has passed and the required claim process has been completed or approved.

Our normal resolution for an approved lost-package claim is replacement of the affected product rather than a refund, subject to applicable law.

28. Sales, Coupon Codes, and Price Adjustments

Sales and promotional prices apply only to eligible new orders placed during the active promotional period.

Unless a promotion specifically states otherwise:

• Coupon codes must be entered and successfully applied before checkout is completed.
• Coupon codes cannot be combined with other sales, offers, or discounts.
• Coupon codes are not valid on clearance products, digital backdrops, gift cards, or custom-printing products.
• Coupon codes issued for our website are not valid through third-party marketplaces, including Etsy.
• Promotions may apply only to specific products, materials, sizes, quantities, collections, or customers.
• Shipping, customs charges, and carrier fees are not discounted.
• Promotions have no cash value.
• Promotions may be modified or ended before an eligible order is placed.

Sale prices cannot generally be applied retroactively.

If an order was placed within 24 hours before a new sale began, HSD Backdrops may issue store credit for the eligible difference. Outside that timeframe, we do not make price adjustments.

Orders placed during larger sales may experience longer processing times because of increased order volume.

29. Gift Cards and Promotional Credits

Gift cards are delivered electronically and should be treated like cash.

Gift cards cannot be redeemed for cash except where required by law and cannot be used to purchase another gift card unless expressly permitted.

Promotional, collaboration, rewards, and courtesy credits may be subject to separate eligibility restrictions, use requirements, or expiration dates where permitted by law.

HSD Backdrops is not responsible for gift cards used without permission after delivery to the email address provided by the purchaser.

30. Prices, Payments, Taxes, and Currency

Prices are displayed in the currency selected on the website and may change at any time before an order is submitted.

The customer is responsible for:

• Product prices
• Shipping charges
• Applicable sales tax
• Customs fees
• Import duties
• Brokerage charges
• Address-correction fees
• Delivery-redirection charges
• Return-to-sender fees
• Other charges associated with the order or delivery

Currency-conversion rates and foreign-transaction fees are determined by the customer’s financial institution or payment provider. HSD Backdrops does not control those rates or fees.

We may place an order on hold if:

• Payment is declined or reversed.
• The payment requires verification.
• Shipping was calculated incorrectly.
• Additional shipping is required.
• A balance associated with the order remains unpaid.

We will not increase or charge a corrected product price without the customer’s authorization.

31. Clearance, Returned, Misprinted, Sample, and Open-Box Products

Products identified as clearance, returned, misprinted, sample, retired, open-box, or otherwise discounted because of condition are sold as-is.

The product listing will describe known condition issues when applicable.

These products may include:

• Lint
• Minor marks
• Small printing imperfections
• Incorrect crops
• Discontinued designs
• Prior handling
• Other disclosed cosmetic conditions

Clearance, returned, misprinted, sample, and open-box products are final sale and are not eligible for return, exchange, courtesy reprint, or refund unless HSD Backdrops sends an item different from the item ordered.

32. Custom Printing and Customer-Supplied Artwork

Custom-printing customers are responsible for providing artwork that meets all stated file requirements.

Unless otherwise specified, custom artwork must be:

• Properly sized for the selected product
• In the required file format
• High enough in resolution for large-format printing
• Correctly cropped and oriented
• Free of unintended borders, text, watermarks, or artifacts
• Ready to print when submitted

Proofs are not automatically provided for customer-created files. Customers must inspect their files carefully at full size before submission.

HSD Backdrops is not responsible for:

• Pixelation
• Blur
• Compression artifacts
• Poor image quality
• Incorrect crop
• Misspellings
• Low resolution
• Incorrect dimensions
• Unwanted items in the submitted file
• Color differences caused by the submitted file or normal screen-to-print variation

By submitting artwork, the customer represents that:

• The customer owns the artwork or has all necessary licenses and permissions.
• The artwork does not infringe any copyright, trademark, privacy, publicity, or other third-party right.
• The artwork is not unlawful, fraudulent, defamatory, obscene, threatening, hateful, or otherwise inappropriate.
• HSD Backdrops is authorized to reproduce the artwork solely to fulfill the order.

We may decline or cancel a custom-printing order containing artwork we reasonably believe is unlawful, inappropriate, infringing, unsafe, or unsuitable for production.

The customer agrees to be responsible for claims, losses, or expenses arising from unauthorized or unlawful artwork submissions.

Custom-printed products are final sale and are not eligible for cancellation, return, courtesy reprint, exchange, or refund except for verified shipping damage, an HSD Backdrops production error, or rights that cannot legally be waived.

33. Custom Designs and Alterations

HSD Backdrops does not currently offer custom alterations to completed website designs unless we expressly agree otherwise in writing.

Requests to:

• Remove objects
• Add objects
• Recolor a design
• Reposition elements
• Change architecture
• Alter lighting
• Extend a scene
• Create a crop outside our available sizes

may require the artwork to be rebuilt, edited, and upscaled again.

Submitting a design suggestion or request does not guarantee that the design will be created or released.

Design-request lists are for consideration only and do not create a production obligation, delivery promise, reservation, or right to purchase a requested design.

A simple horizontal flip of a design may occasionally be approved and must be ordered manually through HSD Backdrops to ensure the correct production file is used.

34. Intellectual Property and Physical Backdrops

The HSD Backdrops website, artwork, designs, graphics, photographs, product images, product names, text, videos, logos, downloads, and other content are owned by or licensed to HSD Backdrops and are protected by copyright, trademark, and other intellectual-property laws.

Purchasing a physical backdrop transfers ownership of that physical product only. It does not transfer the copyright or other intellectual-property rights in the design.

Customers may use a physical backdrop for ordinary photography services, including creating and selling finished photographs of their photography clients.

Customers may resell or transfer ownership of the original physical backdrop. Reselling a physical backdrop does not grant permission to reproduce the artwork.

Customers may not:

• Copy, scan, trace, extract, or reproduce a backdrop design.
• Photograph a backdrop for the purpose of creating a digital backdrop.
• Use a physical backdrop to create digital backgrounds, stock art, templates, design assets, or competing products.
• Print additional copies of the design.
• Sell or distribute the artwork as a digital file.
• Claim that the backdrop artwork was created by the customer.
• Use our website images to manufacture competing products.
• Remove or conceal copyright information for the purpose of infringement.

No wholesale, white-label, blind-shipping, private-label, dealership, or authorized-reseller relationship is created by purchasing from HSD Backdrops unless a separate written agreement is signed.

35. Digital Products

Digital backdrops and other downloadable products are licensed, not sold.

Digital-product purchases are governed by our Digital Backdrops Copyright Notice and any license displayed on the applicable listing.

Unless expressly stated otherwise, a digital-backdrop license is for one photographer and may not be:

• Shared
• Resold as-is
• Redistributed
• Uploaded for public download
• Used to create competing backdrops
• Used in resale templates
• Transferred to another photographer or business

A photographer may use a digital backdrop to create a completed composite for their own photography client in accordance with the applicable license. The original backdrop file may not be provided to the client.

Digital products are final sale and are not refundable after delivery or download, except where required by law.

36. Customer-Submitted Photographs, Reviews, and Content

Customers and collaborating photographers may voluntarily provide HSD Backdrops with photographs, videos, reviews, testimonials, messages, or other content.

You retain ownership of the content you create.

When you submit content directly to HSD Backdrops for marketing, publication, a collaboration, review, or promotional use, you grant HSD Backdrops a nonexclusive, worldwide, royalty-free license to:

• Reproduce
• Crop
• Resize
• Edit for formatting
• Publish
• Display
• Distribute
• Promote
• Use in website, email, advertising, social media, print, and other marketing materials

You represent that:

• You created the content or have permission from the copyright owner.
• You have permission from all identifiable individuals shown.
• You have parental or legal-guardian permission for identifiable minors.
• Our use of the content will not violate privacy, publicity, contractual, or intellectual-property rights.

We are not required to use submitted content and may remove it at any time.

A separate collaboration or image-use agreement will control if its terms conflict with this section.

37. Collaboration Orders

Collaboration products, deposits, discounts, image-delivery requirements, deadlines, and refunds are governed by the written collaboration terms provided for that specific arrangement.

Unless expressly stated otherwise:

• Collaboration discounts cannot be combined with other promotions.
• Shipping charges are nonrefundable.
• Collaboration deadlines are based on the carrier-marked delivery date.
• Required in-use images must be delivered within the agreed timeframe.
• A collaboration refund is not issued if the required images are late, incomplete, unusable, or not provided.
• Collaboration products are final sale.
• Collaboration orders are not eligible for courtesy reprints unless expressly approved in writing.

38. Product Use, Care, and Safety

Customers are responsible for reviewing and following applicable care and handling instructions.

Backdrops and floor products must be installed and used safely. Customers are responsible for:

• Using a stable backdrop stand
• Securing backdrops and floor materials appropriately
• Preventing trip-and-fall hazards
• Supervising children and animals
• Keeping products away from open flames and excessive heat
• Testing cleaning methods in an inconspicuous area
• Lifting rather than dragging props across printed surfaces
• Avoiding walking directly on Poly Paper
• Removing all staples before pulling a backdrop from a shipping tube
• Storing materials according to their care instructions

HSD Backdrops is not responsible for injury, property damage, staining, scratching, tearing, creasing, fading, shrinking, or other damage resulting from improper installation, handling, use, cleaning, or storage.

39. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, including payment processors, shipping carriers, social-media platforms, applications, and marketplaces.

Third-party services are governed by their own terms and privacy practices.

HSD Backdrops does not control and is not responsible for the content, availability, policies, security, or performance of third-party services.

A link to a third-party website does not necessarily constitute an endorsement.

40. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that information may be processed by service providers necessary to operate the store, process payments, prevent fraud, fulfill orders, provide customer service, and deliver packages.

41. Website Disclaimer

The website and its content are provided on an “as available” basis.

While we make reasonable efforts to maintain an accurate and functional website, we do not guarantee that:

• The website will always be uninterrupted or error-free.
• Every product description or image will be free of error.
• Every product will remain available.
• Every technical issue will be corrected immediately.
• Website information will always be current at the exact moment it is viewed.

Nothing in these Terms excludes any product warranty, remedy, or consumer right that cannot legally be excluded.

42. Limitation of Liability, Session Deadlines, and Business Losses

Processing times, shipping transit times, tracking estimates, and estimated delivery dates are provided for planning purposes only and are not guaranteed dates. HSD Backdrops does not guarantee that an order will arrive before a photography session, event, booking, holiday, or other customer deadline unless a guaranteed delivery date has been expressly confirmed by HSD Backdrops in writing.

Customers are responsible for ordering early enough to allow adequate time for production and carrier transit. Selecting an expedited shipping method shortens only the carrier’s estimated transit time after production is complete. It does not shorten production time unless an eligible rush-processing service was purchased with the original order and expressly confirmed by HSD Backdrops.

To the fullest extent permitted by law, HSD Backdrops will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to the website, an order, a product, production time, or delivery. This includes, without limitation:

• Canceled or rescheduled photography sessions
• Missed events, bookings, holidays, or customer deadlines
• Lost income, revenue, profits, bookings, or business opportunities
• Client refunds, credits, discounts, or chargebacks
• Studio, venue, model, rental, travel, or staffing expenses
• The cost of substitute products or replacement arrangements
• Loss of use or inability to use a product
• Losses caused by production delays, carrier delays, weather, missed scans, service interruptions, incorrect or incomplete shipping information, lost or misdirected packages, or delivery after the customer’s intended use date

Any remedy for a delayed, lost, damaged, defective, or incorrect order will be limited to the remedies provided under our applicable Return and Order Issue Policy, Shipping Policy, these Terms, and any rights that cannot legally be waived.

To the fullest extent permitted by law, HSD Backdrops’ total cumulative liability arising from or related to a product or order will not exceed the amount the customer paid to HSD Backdrops for the specific product giving rise to the claim.

This limitation does not apply to liability or consumer rights that cannot legally be limited or excluded.

43. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold HSD Backdrops harmless from claims, liabilities, losses, damages, and reasonable expenses arising from:

• Your unlawful use of the website or products
• Your violation of these Terms
• Your infringement of another person’s intellectual-property rights
• Customer-supplied artwork that you were not authorized to reproduce
• Your misuse, installation, handling, or resale of a product
• False or misleading information provided to HSD Backdrops

This section does not require a customer to indemnify HSD Backdrops for HSD Backdrops’ own unlawful conduct.

44. Payment Disputes and Chargebacks

Customers are encouraged to contact HSD Backdrops before initiating a chargeback or payment dispute so we have an opportunity to review and resolve the issue.

Nothing in these Terms removes a customer’s lawful right to dispute an unauthorized or improper charge.

When a chargeback or payment dispute is submitted, HSD Backdrops may provide the payment processor or financial institution with relevant records, including:

• Order information
• Policy-acceptance records
• Production records
• Tracking and delivery information
• Customer communications
• Photographs or videos
• Refund records
• Website and product-listing information

Fraudulent chargebacks, false claims of nondelivery, or payment disputes filed after receipt of the correct product may result in suspension of the customer’s account or refusal of future orders.

45. Events Beyond Our Reasonable Control

HSD Backdrops is not responsible for delay or failure caused by events beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Fire
• Flood
• Power outages
• Equipment failure
• Internet or technology failure
• Cyberattack
• Labor interruption
• Carrier interruption
• Supply shortages
• Government action
• Customs delays
• Public-health emergencies
• War, terrorism, or civil disturbance

We will make reasonable efforts to resume performance and communicate material delays.

This section does not eliminate any notice, cancellation, or refund obligation that cannot legally be waived.

46. Governing Law and Informal Dispute Resolution

These Terms and transactions with HSD Backdrops are governed by the laws of the State of Idaho, without regard to conflict-of-law principles, except where another jurisdiction’s mandatory consumer law must apply.

Before filing a legal claim, the customer and HSD Backdrops agree to make a good-faith effort to resolve the dispute informally.

The customer should send a written description of the concern, the order number, supporting documentation, and the requested resolution to HSD Backdrops.

The parties will have 30 days to attempt an informal resolution unless waiting would cause a legal deadline to expire.

Any legal action not resolved informally will be brought in a court with proper jurisdiction in the State of Idaho unless applicable law requires a different forum.

47. Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

A courtesy, exception, refund, replacement, discount, or accommodation provided in one situation does not modify these Terms or require the same result in another situation.

48. Assignment

Customers may not transfer or assign their rights or obligations under these Terms without written permission from HSD Backdrops.

HSD Backdrops may assign its rights or obligations in connection with a merger, sale, reorganization, transfer of assets, or other lawful business transaction.

49. Entire Agreement

These Terms, together with the policies and product-specific conditions incorporated into them, constitute the complete agreement between the customer and HSD Backdrops concerning the website and any order.

They replace prior discussions or communications concerning the same subject, except for a separate written agreement expressly approved by HSD Backdrops.

50. Changes to These Terms

HSD Backdrops may update these Terms periodically to reflect changes in our products, operations, policies, technology, or legal obligations.

Revised Terms will be posted on our website with an updated revision date.

Changes generally apply to website use and orders placed after the revised Terms are published. Orders already placed will generally remain governed by the terms and return policy in effect when the order was submitted, except where a change is required by law or agreed to by both parties.

Customers should review these Terms before placing each order.

51. Contact Information

Questions about these Terms & Conditions may be directed to:

HSD Backdrops
Email: info@hsdbackdrops.com
Business hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Mountain Time
Website: HSDBackdrops.com

Our office is closed on weekends and major U.S. holidays.