Photography Backdrop Turn Around Time
*** PROCESSING TIME IS BASED ON ORDER VOLUME *** The first phase of production begins immediately after an order is placed. Because of this, we cannot make changes once an order has been submitted. If you have any questions before ordering, please reach out to us here, we’re always happy to help!
Our photo backdrops are made to order based on the design, size, and material you select. Given the intricacies of our manufacturing processes and the custom nature of our products, we cannot guarantee exact shipping dates. High seasonal demand and unexpected delays may occasionally extend production times.
Below you’ll find our average processing times by material. Please note these are estimates, not guarantees, and may vary depending on order volume and material type. Processing times can sometimes be shorter—or longer—than the averages listed.
Processing time for dream fabric: The average processing time is 4-6 business days. During our busy holiday season (Aug. - Jan.) our average processing time is 6-10 business days.
Processing time for royal fleece and fleece: The average processing time is 4-6 business days. During our busy holiday season (Aug. - Jan.) our average processing time is 6-10 business days.
Processing time for poly paper and vinyl: Our average processing time for poly paper is 2 - 4 business days. During the busier holiday season (Aug. - Jan.), our process time averages 4-6 business days. SHIPPING: *** Poly paper and vinyl ship in oversized tubes. For orders going to the East Coast and Midwest, the average shipping time is 2–4 weeks. Tracking often shows delays or no updates for several days, this is normal. To avoid longer transit times, we recommend ordering fabric/fleece materials or upgrading to USPS Priority Mail. Please note that tubes cannot be shipped via UPS ***
*** PROCESSING TIME FOR INTERNATIONAL ORDERS IS AROUND 14 BUSINESS DAYS ***
Please keep in mind that processing time does not include shipping time. We understand that you would like your order as quickly as possible and we work hard to get orders shipped as soon as possible. Unless rush processing is purchased, all orders are processed in the order they are received, no matter which shipping method is chosen. This is to ensure that everyone's order is shipped in a timely manner and as quickly as possible.
Please do not select an expedited shipping method when placing your order for a floor mat. If you need an expedited shipping method for floor mats please contact us before placing your order. If you order a floor mat and a poly paper backdrop, for example, these items will ship separately. Contact us before placing your order and we will create an invoice for expedited shipping.
Because of the made-to-order nature of this product, all sales are final. Before placing your order, please check the design, material and size, to be sure everything is correct. Please see all images and the crop of the size that you chose. Some sizes are cropped at the top or sides. We cannot cancel, refund or exchange a backdrop once an order is placed. By placing an order, you agree to our processing time, return policy, and shipping policy.
If you have any questions please reach out to us prior to placing your order. We are happy to help. We appreciate each and everyone of our customers and thank you for choosing HSD Backdrops!