HSD Backdrops Terms & Conditions

Last updated: August 22, 2026

These Terms & Conditions govern your access to and use of the HSD Backdrops website and your purchase or use of any products or services offered by HSD Backdrops, LLC, referred to throughout these Terms as “HSD Backdrops,” “HSD,” “we,” “us,” or “our.”

By visiting our website, creating an account, submitting an order, purchasing a product, or otherwise using our website or services, you agree to these Terms & Conditions.

These Terms incorporate our current:

  • Return Policy

  • Shipping Policy

  • Photography Backdrop Turnaround Time

  • Material Descriptions

  • Backdrop Color Variation Policy

  • Photography Backdrop FAQs

  • Privacy Policy

  • Copyright Notice

  • Digital Backdrops Copyright Notice

  • Custom Backdrop Printing FAQs

  • Any product-specific terms displayed on a product listing

If a product listing or separate written agreement contains terms that specifically apply to a product, service, promotion, collaboration, or custom order, those specific terms will control if they conflict with these general Terms.

1. Eligibility and Authority

You must be at least 18 years old or the age of legal majority in your jurisdiction to place an order through our website.

By submitting an order, you represent that:

  • The information you provide is complete and accurate.

  • You are authorized to use the selected payment method.

  • You are authorized to place the order for yourself or the person or business you represent.

  • Your purchase and intended use of our products comply with applicable laws.

We may decline, cancel, restrict, or place additional verification requirements on an order if we reasonably believe that the order involves fraud, unauthorized payment activity, resale misrepresentation, policy violations, abusive conduct, or another legitimate business or security concern.

2. Website Use and Customer Accounts

You are responsible for maintaining the confidentiality of your login information and for all activity that occurs through your account.

You agree to provide current, complete, and accurate account, billing, payment, and shipping information. Please promptly update your information if it changes.

You may not:

  • Use another person’s account without authorization.

  • Submit false or misleading information.

  • Attempt to interfere with the operation or security of the website.

  • Introduce viruses, malicious code, or other harmful technology.

  • Scrape, copy, harvest, or systematically collect website content or product information.

  • Use automated tools to place fraudulent, abusive, or excessive orders.

  • Impersonate HSD Backdrops or falsely represent an affiliation with us.

  • Use our website for unlawful, deceptive, or infringing activity.

We may suspend or terminate access to the website or a customer account when reasonably necessary to protect HSD Backdrops, our customers, our intellectual property, or the security and operation of the website.

3. Product Information and Availability

We make every effort to present accurate product descriptions, images, sizes, materials, prices, and availability. However, occasional typographical, photographic, technical, administrative, or system errors may occur.

Products, sizes, materials, and services may be changed, discontinued, limited, or made unavailable without advance notice.

Product photographs and mockups are intended to show the backdrop design. Unless a listing specifically states otherwise, the following are not included:

  • Backdrop stands

  • Clamps or hanging hardware

  • Furniture

  • Clothing

  • Models

  • Cakes

  • Balloons

  • Props

  • Accessories

  • Physical flooring or floor mats

  • Other decorative items shown in an example photograph

Room sets and coordinating backdrop sets include only the specific pieces identified in the product listing. A floor or floor mat is not included unless it is specifically listed as part of the product.

4. Order Review and Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges that we received your order and payment information. It does not mean that the order has completed our review, entered production, or received final acceptance.

Payment authorization, payment capture, or receipt of an automated confirmation does not prevent HSD Backdrops from reviewing or canceling an order in accordance with these Terms.

We may accept an order by sending it into production, expressly approving it, or shipping it. Even after an order confirmation has been issued, we reserve the right to decline or cancel an order before shipment for reasons including:

  • Pricing, discount, or listing errors

  • Incorrect variant pricing

  • Technical or system errors

  • Suspected fraud or unauthorized payment activity

  • Production or material limitations

  • Shipping restrictions

  • Inappropriate or infringing customer-supplied artwork

  • Violations of our store policies

  • Abusive, threatening, or fraudulent conduct

  • Other legitimate business reasons permitted by law

If we cancel an order for a reason that is not caused by the customer, we will notify the customer and refund the amount paid for the canceled item or order to the original payment method.

5. Pricing, Listing, Discount, and Technical Errors

We make every effort to ensure that all product descriptions, sizes, materials, variants, discounts, shipping charges, and prices are accurate. However, pricing, typographical, technical, administrative, and system errors may occasionally occur.

HSD Backdrops reserves the right to:

  • Correct an incorrect price, discount, description, size, material, or variant.

  • Decline or cancel an order affected by an error.

  • Cancel an affected item while continuing to fulfill the remaining items in an order.

  • Correct the website after an order has been submitted.

  • Refuse to honor an obviously incorrect price or discount.

This right applies even if an automated order confirmation has been sent or payment has been processed.

If a product is mistakenly displayed for a substantially incorrect price, HSD Backdrops is not required to manufacture or ship the product at the erroneous price. We will not charge the corrected price without the customer’s authorization.

If an order is canceled because of a pricing, listing, discount, or technical error, we will refund all amounts paid for the canceled item or order, including any applicable taxes and shipping charges that no longer apply.

Refunds are issued promptly by HSD Backdrops, but the time required for the funds to appear in the customer’s account is controlled by the bank, card issuer, payment provider, or financial institution.

6. Made-to-Order Products

Most HSD Backdrops products are made to order according to the exact:

  • Design

  • Material

  • Size

Because we offer many combinations, we do not maintain a ready-to-ship inventory of every possible design, size, and material.

Before placing an order, the customer is responsible for reviewing and confirming:

  • The selected design

  • The selected material

  • The selected size and orientation

  • The displayed crop

  • The quantity ordered

  • The shipping method

  • The delivery address

  • The applicable processing and shipping information

Production may begin shortly after an order is placed. Once an order has entered production, it cannot be canceled, changed, or refunded because the customer selected the wrong design, material, size, crop, orientation, quantity, or address.

Submitting a change or cancellation request does not guarantee that we can stop or alter an order. HSD Backdrops’ right to correct a pricing, listing, technical, security, or production error does not create a corresponding customer right to cancel a made-to-order product after production has begun.

7. Prices, Payments, Taxes, and Currency

Prices are displayed in the currency selected on the website and may change at any time before an order is submitted.

The customer is responsible for:

  • The product price

  • Shipping charges

  • Applicable sales tax

  • Customs fees

  • Import duties

  • Brokerage charges

  • Address-correction fees

  • Redirection charges

  • Return-to-sender fees

  • Any other charges associated with the order or delivery

Currency-conversion rates and foreign-transaction fees are determined by the customer’s financial institution or payment provider. HSD Backdrops does not control those rates or fees.

We may place an order on hold if:

  • Payment is declined or reversed.

  • The payment requires verification.

  • The shipping charge was calculated incorrectly.

  • Additional shipping is required.

  • A balance associated with the order remains unpaid.

We will not increase or charge a corrected product price without the customer’s authorization.

8. Sales, Coupon Codes, Price Adjustments, and Gift Cards

Sales and promotional prices apply only to eligible new orders placed during the active promotion period.

Unless a promotion specifically states otherwise:

  • Coupon codes must be entered and successfully applied before checkout is completed.

  • Coupon codes cannot be combined with other sales, offers, or discounts.

  • Coupon codes are not valid on clearance backdrops, digital backdrops, gift cards, or custom-printing products.

  • Coupon codes issued for our website are not valid through third-party marketplaces, including Etsy.

  • Promotions may apply only to specific products, materials, sizes, quantities, collections, or customers.

  • Shipping charges, customs charges, and carrier fees are not discounted.

  • Promotions have no cash value.

  • Promotions may be modified or ended at any time before an eligible order is placed.

Sale prices cannot generally be applied retroactively. If an order was placed within 24 hours before a new sale began, HSD Backdrops may issue store credit for the eligible difference. Outside that timeframe, we do not make price adjustments.

Gift cards are delivered electronically and should be treated like cash. Gift cards cannot be redeemed for cash except where required by law and cannot be used to purchase another gift card unless expressly permitted.

Promotional, collaboration, rewards, and courtesy gift cards may be subject to separate expiration dates, eligibility restrictions, or use requirements where permitted by law.

9. Sizes, Orientation, Cropping, and Finished Dimensions

Backdrop sizes are listed as width first and height second.

For example:

  • 8' W x 5' H is a landscape-oriented backdrop.

  • 5' W x 8' H is a portrait-oriented backdrop.

The crop of a design may vary significantly between sizes and orientations. Some sizes may show more or less of the top, bottom, or sides of a design. Designs are cropped at our discretion to fit the selected dimensions.

The customer is responsible for reviewing the crop shown for the selected size before ordering.

Listed dimensions are approximate and are generally based on the material before printing and finishing. The finished backdrop may measure smaller because of:

  • Printing

  • Heat

  • Material shrinkage

  • Hemming

  • Sewing

  • Laser cutting

  • Pole-pocket construction

  • Other finishing processes

A sewn pole pocket uses part of the material’s total height. Certain fleece and fabric products may shrink by several inches during printing and finishing.

Poly Paper backdrops may contain a thin white border around the printed artwork. The border is included within the listed dimensions.

Sweep sizes refer to the total length of one continuous piece containing both a backdrop and floor portion. The exact amount allocated to the wall and floor can vary by design and crop. Customers who require exact measurements must contact us before ordering.

10. Color Variation and Color Names

There will always be some variation between a design viewed on a screen and the final printed product.

Screens display color differently from printed materials. Color appearance may be affected by:

  • Screen brightness

  • Monitor calibration

  • Device settings

  • RGB screen display

  • CMYK printing

  • Printer calibration

  • Ink

  • Material

  • Lighting

  • Camera settings

  • White balance

  • Editing software

  • Environmental conditions

Product images are intended to provide a reasonable representation of the design and overall color palette. We cannot guarantee that the printed backdrop will precisely match the color displayed on a customer’s monitor, phone, tablet, or other screen.

Color names such as white, ivory, cream, beige, blush, pink, blue, green, or gray are broad descriptive terms and are not standardized color formulas.

For example:

  • White may be stark white, cool white, warm white, soft white, or off-white.

  • Ivory may be cream, champagne, beige, peach, blush, warm ivory, or cool ivory.

A backdrop described as ivory and a dress, prop, chair, balloon, wall, or other product also described as ivory may be two noticeably different colors. The same applies to all other color names.

A backdrop’s name identifies and describes the design but does not guarantee a match to another product using the same color name.

Color differences are often more noticeable in monochromatic designs containing similar shades and may be less noticeable in designs containing many colors and details.

A color variation that is consistent with the intended design and normal printing variation is not considered a defect and is not eligible for a return, refund, or replacement.

11. Materials and Product Characteristics

Each material has different characteristics, including differences in:

  • Texture

  • Weight

  • Stretch

  • Opacity

  • Color reproduction

  • Wrinkle resistance

  • Glare

  • Durability

  • Finished dimensions

  • Care requirements

Customers are responsible for reviewing our Material Descriptions before ordering.

Intentional artistic features—including grunge, distressing, shadows, texture, blur, painterly details, simulated depth, and aged surfaces—are part of many backdrop designs and are not defects.

Large-format backdrops are designed to be photographed from a typical portrait distance. Minor details visible only during close inspection may not be visible in normal photographic use and are not necessarily manufacturing defects.

Poly Paper and vinyl are printed surfaces that can be scratched, creased, scuffed, stained, or marked. Poly Paper may develop a slight wave or warping during printing or use. Normal material characteristics are not considered defects.

12. Processing Times

Processing time is separate from shipping transit time.

Current average processing times are displayed on our Photography Backdrop Turnaround Time page. Processing estimates vary according to:

  • Material

  • Product type

  • Order quantity

  • Current order volume

  • Seasonal demand

  • Large sales

  • Custom-printing requirements

  • Production or supply interruptions

Business days do not include weekends or major U.S. holidays.

Processing times are averages rather than guaranteed completion dates. During our busy season, during a large promotion, or immediately following a large sale, processing may reach the longer end of the stated range or extend beyond the average.

Unless rush processing has been purchased and expressly confirmed, orders are generally processed in the order received.

If we are unable to ship within a specifically promised timeframe, we will provide any notice, delay option, cancellation option, or refund required by applicable law.

13. Rush Processing and Expedited Shipping

Rush processing and expedited shipping are separate services.

Rush processing shortens the production timeframe when available. It does not include faster shipping unless expedited shipping is also purchased.

Expedited shipping shortens the carrier’s transit time after production is complete. It does not shorten production time.

Purchasing expedited shipping does not guarantee that an order will be completed sooner, and it does not guarantee arrival by a customer’s session, event, holiday, or other deadline unless HSD Backdrops expressly agrees to that date in writing.

Requests to upgrade shipping after an order is placed are not guaranteed. Once a shipping label has been created or a package has entered carrier processing, we may be unable to change the service.

Customers should not schedule sessions based solely on an estimated delivery date shown by a carrier.

14. Shipping and Carrier Delays

Current shipping methods, average transit times, material restrictions, and carrier information are displayed in our Shipping Policy.

Carrier transit estimates are not guaranteed unless the selected carrier service expressly includes a delivery guarantee.

HSD Backdrops does not control:

  • Carrier operations

  • Weather delays

  • Missed scans

  • Distribution-center delays

  • Labor interruptions

  • Customs processing

  • Delivery routes

  • Tracking updates

  • Service suspensions

  • Natural disasters

  • Other transportation interruptions

Oversized Poly Paper and vinyl tubes require special handling and may move more slowly than standard packages. Tracking may go several days without an update.

To the fullest extent permitted by law, HSD Backdrops is not responsible for losses caused solely by a carrier delay. A carrier delay does not make a made-to-order product eligible for return, exchange, or refund.

Nothing in this section limits any non-waivable rights available under applicable law or our missing-package claim process.

15. Shipping Addresses, Corrections, and Redirects

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please verify:

  • Recipient name

  • Street number

  • Street name

  • Apartment or suite number

  • Business or studio name

  • City

  • State or province

  • Postal code

  • Country

  • Telephone number 

Once an order has shipped, HSD Backdrops cannot guarantee that the carrier will be able to correct, intercept, redirect, or retrieve the package.

If an incorrect, incomplete, or outdated address results in an address correction, delivery redirect, package intercept, return, or reshipment, the customer is responsible for all associated carrier and shipping fees.

If a carrier bills an address-correction or redirection fee to HSD Backdrops, we may send the customer an invoice for the actual amount charged. We may require unpaid carrier fees to be resolved before accepting or processing a future order.

If a package is delivered to the address entered at checkout and is not returned to us, the customer is responsible for retrieving the package or placing a new order.

UPS cannot deliver to a P.O. Box. Customers selecting UPS must provide a valid physical delivery address.

16. Shipping Charges, Multiple Packages, and Adjustments

Shipping charges displayed at checkout are estimates based on the products, packaging, destination, and information available to our system.

Some orders must ship in separate packages because of differences in:

  • Material

  • Size

  • Weight

  • Tube requirements

  • Box limitations

  • Carrier restrictions

Floor mats, fabric backdrops, Poly Paper tubes, and other products may ship separately.

If the actual shipping cost is lower than the amount paid, we may refund the difference.

If the actual shipping cost is higher, we may:

  • Send an invoice for the remaining balance before production or shipment.

  • Select a comparable carrier or service when appropriate.

  • Place the order on hold until the shipping balance is paid.

  • Cancel and refund an order if no practical shipping option is available.

Bulk and large-quantity orders may require multiple packages and additional shipping charges.

17. International Orders

International customers are responsible for confirming that the selected products can be imported into their country.

Floor mats are not available for international shipping.

International order totals do not include:

  • Customs fees

  • Import duties

  • Value-added taxes

  • Brokerage charges

  • Local handling fees

  • Other charges assessed by the destination country or carrier

These charges are the customer’s responsibility.

International customers are responsible for monitoring tracking, responding to customs requests, providing required documentation, paying import charges, and coordinating delivery when required.

If a package is refused, abandoned, or returned because of unpaid duties, an incorrect address, failure to schedule delivery, or unsuccessful delivery attempts, the customer is responsible for all return and reshipping expenses.

To the fullest extent permitted by law, made-to-order products and original shipping charges will not be refunded when an international shipment is refused or returned for reasons caused by the customer.

Mandatory consumer rights that cannot legally be waived in the customer’s jurisdiction will continue to apply.

18. Delivery, Missing Packages, and Stolen Packages

Customers are responsible for monitoring tracking and providing a safe delivery location.

A package marked delivered by the carrier is considered delivered unless a carrier investigation determines otherwise.

If tracking shows delivery but the package cannot be located, the customer should promptly:

  • Check the delivery area.

  • Ask household members, employees, or neighbors.

  • Contact the local carrier facility.

  • Review any available proof-of-delivery information.

  • File a police report when theft is suspected.

Missing-package claims are subject to the timelines and requirements stated in our Shipping Policy. Customers must contact us within the stated claim period so we have enough time to submit the carrier or insurance claim.

We may require:

  • Claim forms

  • Written statements

  • Proof of nondelivery

  • Carrier correspondence

  • Police reports

  • Signed affidavits

  • Other documentation requested by the carrier or insurer

Replacement products will not be sent until the required waiting period has passed and the applicable claim process has been completed or approved.

Our normal remedy for an approved lost-package claim is replacement of the affected product rather than a refund, subject to applicable law.

19. Damaged, Incorrect, or Defective Products

Customers must inspect all products promptly after delivery.

Shipping damage

Damage caused during shipping must be reported within 48 hours of delivery.

The customer must provide clear photographs or video showing:

  • The shipping tube, box, or packaging

  • Any damage to the packaging

  • The shipping label

  • The damaged area of the product

  • The complete product when requested

The customer must keep the product and all packaging until the claim is resolved. An affidavit or other carrier documentation may be required.

Incorrect product

If the customer receives the wrong design, material, size, or quantity because of an HSD Backdrops error, the customer must contact us within seven days of delivery and provide photographs of what was received.

Manufacturing defect

A suspected defect must be reported within seven days of delivery. A clear cell-phone video showing the issue may be required.

Damage caused by use, handling, storage, washing, folding, scratching, dragging props, stepping on Poly Paper, staining, exposure to liquid, improper installation, failure to remove shipping-tube staples, or normal material characteristics is not considered a manufacturing defect.

When an error, covered damage, or qualifying defect is verified, our normal remedy is to replace the affected product. Refunds are not generally offered when a replacement can correct the issue, except where required by law.

20. Returns and Exchanges

Because our backdrops are made to order, all sales are final unless otherwise stated in our Return Policy or required by law.

Once an order enters production, we do not accept returns, cancellations, or exchanges because the customer:

  • Changed their mind.

  • Selected the wrong design.

  • Selected the wrong size.

  • Selected the wrong material.

  • Misunderstood the crop or orientation.

  • No longer needs the product.

  • Did not receive it before a session or event.

  • Expected a different color match.

  • Ordered an incorrect quantity.

  • Entered an incorrect address.

In limited circumstances, HSD Backdrops may approve an exchange for the same design in a different size or material. Approval is not guaranteed.

An approved exchange may require:

  • Return of the original product within seven days of delivery.

  • The product to be in brand-new, unused condition.

  • Payment of return shipping.

  • Payment of shipping for the replacement.

  • Payment of any price difference.

  • A restocking fee of up to 50%.

  • Use of the same promotional discount applied to the original order.

If the returned product shows signs of use, dirt, stains, odors, damage, or improper handling, HSD Backdrops may reduce or deny the refund or exchange based on the product’s condition.

Seasonal and holiday products cannot be exchanged within 30 days of the applicable holiday or season.

Custom-printed products, digital products, clearance products, gift cards, and other products specifically identified as final sale are not eligible for exchange.

Any exception we make for one customer or order does not require us to make the same exception in the future.

21. Custom Printing and Customer-Supplied Artwork

Custom-printing customers are responsible for providing artwork that meets all stated file requirements.

Unless otherwise specified, custom artwork must be:

  • Properly sized for the selected product

  • In the required file format

  • High enough in resolution for large-format printing

  • Correctly cropped and oriented

  • Free of unintended borders, text, watermarks, or artifacts

  • Ready to print when submitted

Proofs are not automatically provided for customer-created files. Customers must inspect their files carefully at full size before submitting them.

HSD Backdrops is not responsible for:

  • Pixelation

  • Blur

  • Compression artifacts

  • Poor image quality

  • Incorrect crop

  • Misspellings

  • Low resolution

  • Incorrect dimensions

  • Unwanted items in the submitted file

  • Color differences caused by the submitted file or screen-to-print variation

By submitting artwork, the customer represents and warrants that:

  • The customer owns the artwork or has all necessary licenses and permissions.

  • The artwork does not infringe any copyright, trademark, privacy, publicity, or other third-party right.

  • The artwork is not unlawful, fraudulent, defamatory, obscene, threatening, hateful, or otherwise inappropriate.

  • HSD Backdrops is authorized to reproduce the artwork solely to fulfill the order.

We may decline or cancel custom-printing orders containing artwork we reasonably believe is unlawful, inappropriate, infringing, unsafe, or unsuitable for production.

The customer agrees to be responsible for claims, losses, or expenses arising from the customer’s unauthorized or unlawful artwork submission.

Custom-printed products are final sale and are not eligible for cancellation, return, exchange, or refund except for verified shipping damage, HSD Backdrops production error, or rights that cannot be waived under applicable law.

22. Custom Designs and Alterations

HSD Backdrops does not currently offer custom alterations to completed website designs unless we expressly agree otherwise in writing.

Requests to:

  • Remove objects

  • Add objects

  • Recolor a design

  • Reposition elements

  • Change architecture

  • Alter lighting

  • Extend a scene

  • Create a new crop outside our offered sizes

may require the artwork to be rebuilt, edited, and upscaled again.

Submitting a design suggestion or request does not guarantee that the design will be created or released. Design-request lists are for consideration only and do not create a production obligation, delivery promise, or reservation.

23. Intellectual Property and Physical Backdrops

The HSD Backdrops website, artwork, designs, graphics, photographs, product images, product names, text, videos, logos, downloads, and other content are owned by or licensed to HSD Backdrops and are protected by copyright, trademark, and other intellectual-property laws.

Purchasing a physical backdrop transfers ownership of that physical product only. It does not transfer the copyright or other intellectual-property rights in the design.

Customers may use a physical backdrop for ordinary photography services, including creating and selling finished photographs of their photography clients.

Customers may not:

  • Copy, scan, trace, extract, or reproduce a backdrop design.

  • Photograph a backdrop for the purpose of creating a digital backdrop.

  • Use a physical backdrop to create digital backgrounds, stock art, templates, design assets, or competing products.

  • Print additional copies of the design.

  • Sell or distribute the artwork as a digital file.

  • Claim that the backdrop artwork was created by the customer.

  • Remove or conceal copyright or ownership information for the purpose of infringement.

  • Use our website images to manufacture competing backdrops or products.

No wholesale, white-label, blind-shipping, private-label, dealership, or authorized-reseller relationship is created by purchasing from HSD Backdrops unless we enter into a separate written agreement.

24. Digital Products

Digital backdrops and other downloadable products are licensed, not sold.

Digital-product purchases are governed by our Digital Backdrops Copyright Notice and any license displayed on the applicable listing.

Unless expressly stated otherwise, a digital-backdrop license is for one photographer and may not be:

  • Shared

  • Resold as-is

  • Redistributed

  • Uploaded for public download

  • Used to create competing backdrops

  • Used in resale templates

  • Transferred to another photographer or business

A photographer may use a digital backdrop to create a completed composite for their own photography client in accordance with the applicable license. The original backdrop file must not be provided to the client.

Digital products are final sale and are not refundable after delivery or download, except where required by law.

25. Customer-Submitted Photos, Reviews, and Content

Customers and collaborating photographers may voluntarily provide HSD Backdrops with photographs, videos, reviews, testimonials, messages, or other content.

You retain ownership of the content you create. When you submit content directly to HSD Backdrops for marketing, publication, a collaboration, a review, or promotional use, you grant HSD Backdrops a nonexclusive, worldwide, royalty-free license to:

  • Reproduce

  • Crop

  • Resize

  • Edit for formatting

  • Publish

  • Display

  • Distribute

  • Promote

  • Use in website, email, advertising, social media, print, and other marketing materials

You represent that:

  • You created the content or have permission from the copyright owner.

  • You have permission from all identifiable individuals shown.

  • You have parental or legal-guardian permission for identifiable minors.

  • Our use of the content will not violate privacy, publicity, contractual, or intellectual-property rights.

We are not required to use submitted content and may remove it at any time.

A separate collaboration or image-use agreement will control if its terms conflict with this section.

26. Product Use, Care, and Safety

Customers are responsible for reviewing and following the applicable care and handling instructions.

Backdrops and floor products must be installed and used safely. Customers are responsible for:

  • Using a stable backdrop stand.

  • Securing backdrops and floor materials appropriately.

  • Preventing trip and fall hazards.

  • Supervising children and animals.

  • Keeping products away from open flames and excessive heat.

  • Testing cleaning methods in an inconspicuous area.

  • Lifting rather than dragging props across printed surfaces.

  • Removing all staples before pulling a backdrop from a shipping tube.

  • Storing materials according to their care instructions.

HSD Backdrops is not responsible for injury, property damage, staining, scratching, tearing, creasing, fading, shrinking, or other damage resulting from improper installation, handling, use, cleaning, or storage.

27. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, including payment processors, shipping carriers, social-media platforms, applications, and marketplaces.

Third-party services are governed by their own terms and privacy practices. HSD Backdrops does not control and is not responsible for the content, availability, policies, security, or performance of third-party services.

A link to a third-party website does not necessarily constitute an endorsement.

28. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that information may be processed by service providers necessary to operate the store, process payments, prevent fraud, fulfill orders, provide customer service, and deliver packages.

29. Disclaimer of Website Warranties

The website and its content are provided on an “as available” basis.

While we make reasonable efforts to maintain an accurate and functional website, we do not guarantee that:

  • The website will always be uninterrupted or error-free.

  • Every product description or image will be free of error.

  • Every product will remain available.

  • Every technical issue will be corrected immediately.

  • Website information will always be current at the exact moment it is viewed.

Nothing in these Terms excludes any product warranty, remedy, or consumer right that cannot legally be excluded.

30. Limitation of Liability

To the fullest extent permitted by law, HSD Backdrops will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the website, an order, a product, a shipping delay, a canceled session, lost bookings, lost profits, loss of business, loss of data, or inability to use a product.

To the fullest extent permitted by law, HSD Backdrops’ total liability arising from a product or order will not exceed the amount the customer paid to HSD Backdrops for the specific product giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited, including liability resulting from willful misconduct or other non-waivable obligations under applicable law.

31. Payment Disputes and Chargebacks

Customers are encouraged to contact HSD Backdrops before initiating a chargeback or payment dispute so we have an opportunity to review and resolve the issue.

Nothing in these Terms removes a customer’s lawful right to dispute an unauthorized or improper charge.

When a chargeback or payment dispute is submitted, HSD Backdrops may provide the payment processor or financial institution with relevant records, including:

  • Order information

  • Policy acceptance records

  • Production records

  • Tracking and delivery information

  • Customer communications

  • Photographs or videos

  • Refund records

  • Website and product-listing information

Fraudulent chargebacks, false claims of nondelivery, or payment disputes filed after receipt of the correct product may result in the suspension of the customer’s account or refusal of future orders.

32. Events Beyond Our Reasonable Control

HSD Backdrops is not responsible for delay or failure caused by events beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Fire

  • Flood

  • Power outages

  • Equipment failure

  • Internet or technology failure

  • Cyberattack

  • Labor interruption

  • Carrier interruption

  • Supply shortages

  • Government action

  • Customs delays

  • Public-health emergencies

  • War, terrorism, or civil disturbance

We will make reasonable efforts to resume performance and communicate material delays. This section does not eliminate any notice, cancellation, or refund obligation that cannot legally be waived.

33. Governing Law and Informal Dispute Resolution

These Terms and any transaction with HSD Backdrops are governed by the laws of the State of Idaho, without regard to conflict-of-law principles, except where another jurisdiction’s mandatory consumer law must apply.

Before filing a legal claim, the customer and HSD Backdrops agree to make a good-faith effort to resolve the dispute informally.

The customer should send a written description of the concern, the order number, and the requested resolution to HSD Backdrops. The parties will have 30 days to attempt an informal resolution unless waiting would cause a legal deadline to expire.

Any legal action that is not resolved informally will be brought in a court with proper jurisdiction in the State of Idaho, unless applicable law requires a different forum.

34. Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

A courtesy, exception, refund, exchange, or accommodation provided in one situation does not modify these Terms or require the same result in another situation.

35. Assignment

Customers may not transfer or assign their rights or obligations under these Terms without our written permission.

HSD Backdrops may assign its rights or obligations in connection with a merger, sale, reorganization, transfer of assets, or other lawful business transaction.

36. Entire Agreement

These Terms, together with the policies and product-specific conditions incorporated into them, constitute the complete agreement between the customer and HSD Backdrops concerning the website and any order.

They replace prior discussions or communications concerning the same subject, except for a separate written agreement signed or expressly approved by HSD Backdrops.

37. Changes to These Terms

We may update these Terms periodically to reflect changes in our products, operations, policies, technology, or legal obligations.

The revised Terms will be posted on our website with an updated revision date.

Changes generally apply to website use and orders placed after the revised Terms are published. An order already placed will generally remain governed by the terms in effect when the order was submitted, except where a change is required by law or the parties agree otherwise.

Customers should review these Terms before placing each order.

38. Contact Information

Questions about these Terms & Conditions may be directed to:

HSD Backdrops, LLC
Email: info@hsdbackdrops.com
Business hours: Monday through Friday, 9:00 a.m.–5:00 p.m. Mountain Time
Website: HSDBackdrops.com

Our office is closed on weekends and major U.S. holidays.