Because all backdrops are made-to-order based on the options you select, no cancellations, exchanges or returns will be accepted once your order goes into production. Please check the design, size and material before placing your order. All sales are final.
If you receive a damaged product, YOU MUST CONTACT US WITHIN 48 HOURS OF RECEIPT. We will need photos of the damage to the shipping tube and damage to the backdrop. When a package is damaged en route, it will often have a red "damaged" stamp on it with a file number. If there is a "damaged" stamp, please provide us with a photo of the stamp and file number. These photos are required for us to file a claim. After we have received the photos of the damage, you will receive an affidavit that needs to be signed an returned. Once the images and affidavit are received, a replacement backdrop will be shipped out immediately. We do not offer refunds or exchanges. If in the event that we allow an exchange, the customer is responsible for all shipping charges (return shipping and any new shipping charges) and a 30% stocking fee.
Our backdrops are printed in CMYK color and your monitor is showing you RGB color. The colors you see on the website are intended to be used as a guide as there may be variances in color with different monitor calibrations. Because we cannot control the color reproduction of a customer’s computer monitor, we cannot guarantee that the actual print color will precisely match the example as it appears on your monitor. Grunge/texture/distressing may be found on some designs and is intentional. No refunds or returns are given for color differences.
HSD Backdrops reserves the right to alter these Policies or other Site policies at any time, so please review the policies frequently.