Sizing: All mat floors are listed in feet (width x height). The wood designs can be rotated vertically or horizontally. Most planks will be horizontal when used as a 7'x5', 10'x5', etc. The width of each plank will vary, depending on the design and size ordered. If you are unsure about which way the planks will be going or the width of the planks, please contact us before placing your order.
Processing & Shipping: All rubber backed floors are made-to-order, based on the design and size chosen by the customer. Processing time is typically between 7 - 12 business days (rush processing is not available for rubber backed floors). Mat floors will ship separately from the rest of your order, if other backdrops are ordered as well, in another material. HSD Backdrops will decide the shipping method (USPS, UPS or Fedex) based on the location. If you select UPS at checkout (for example) it is not guaranteed that it will ship UPS. By placing an order through HSD Backdrops for a floor mat, you agree to these terms.
Exchanges & Refunds: All mat floors are made-to-order, therefore we cannot accept any cancelations/exchanges/returns. All sales are final. Please inspect your order upon receipt. If you receive a damaged or defective floor mat, please contact us with 48 hours of receipt. Please note, rubber backed floors stretch during the manufacturing process and may not always lay completely flat. This is not a defect. We cannot issue a refund or accept returns or exchanges due to this.
Matching Set: If you are planning on pairing up two wood designs for a backdrop and floor, we highly recommend purchasing both backdrops in the same material and size for the best match. We do not recommend pairing the same wood design, one poly paper and the other a mat floor, for example. The colors will not be the same.
CARE: If your floor mat gets dirty, you can simply hose it off with a high pressure hose. We do not recommend using it for cake smashes without plexiglass over it to protect the mat.
STORAGE: You can store your floor mats rolled or laying flat but we recommend storing it flat to avoid bubbling.
Actual printed mat may vary from artwork shown on our website as the online images are a different color profile than the profile used for printing. In-use images show the printed product. Color may vary depending on the photographer's lighting and post processing techniques.