Photography Backdrop Turn Around Time

*** PROCESSING TIME IS BASED ON ORDER VOLUME *** 

The first stage of production begins immediately after an order is placed. Because of this, we’re unable to make changes once an order has been submitted. Please carefully review the design, size, material, crop, quantity, and shipping information before completing checkout. If you have any questions before ordering, please contact us here, we’re always happy to help!

Our photography backdrops are made to order based on the exact design, size, and material selected. Due to the custom nature of our products and the multiple stages involved in production, we cannot guarantee an exact completion or shipping date. High seasonal demand, large sales, increased order volume, and unexpected production delays may occasionally extend processing times.

Below are our average processing times by material. Please note that these timeframes are estimates, not guarantees. Processing times may be shorter or longer than the averages listed, depending on the material selected and our current order volume.

Processing time for royal fleece and fleece: The average processing time is 4-6 business days. During our busy holiday season (July - Jan.) our average processing time is 6-10 business days.  

Processing time for dream fabric: The average processing time is 4-6 business days. During our busy holiday season (July - Jan.) our average processing time is 7-10 business days. 

Processing time for poly paper and vinyl: Our average processing time for poly paper is 2 - 4 business days. During the busier holiday season (Aug. - Jan.), our process time averages 4-6 business days. SHIPPING: *** Poly paper and vinyl ship in oversized tubes. For orders going to the East Coast and Midwest, the average shipping time is 2–4 weeks. Tracking often shows delays or no updates for several days, this is normal. To avoid longer transit times, we recommend ordering fabric/fleece materials or upgrading to USPS Priority Mail. Please note that tubes cannot be shipped via UPS *** 

** International orders require an additional 1-2 business days for processing **

Please remember that processing time is separate from shipping transit time. We understand that you would like to receive your order as quickly as possible, and our production team works hard to complete and ship every order promptly.

Unless Rush Processing is purchased, orders are processed in the order they are received, regardless of the shipping method selected. Choosing an expedited shipping service does not shorten production time or move an order ahead in the production line. It only reduces the carrier’s transit time after the order has completed production and shipped.

Processing times are averages and may vary based on order volume. During our busy season, during a large sale, or immediately following a large sale, processing may extend beyond the average timeframe.

EXPEDITED SHIPPING FOR FLOOR MATS

Please do not select an expedited shipping method at checkout when ordering a floor mat. If you need expedited shipping for a floor mat, please contact us before placing your order so we can review the available options and create an accurate invoice.

Floor mats, Poly Paper, vinyl, and fabric backdrops may require different packaging and may ship separately. For example, if your order includes a floor mat and a Poly Paper backdrop, the items will ship in separate packages and may have separate tracking numbers and delivery dates.

MADE-TO-ORDER PRODUCTS & FINAL SALES

Because our backdrops are made to order in the exact design, material, size, crop, orientation, and quantity selected, all sales are final except as outlined in our Return Policy.

Before completing checkout, please carefully review:

  • The selected design
  • The selected material
  • The size and orientation
  • The quantity ordered
  • All listing images
  • The crop shown for the selected size
  • Current processing and shipping information
  • Your complete shipping address

The amount of the design shown may vary by size. Some sizes may be cropped along the top, bottom, or sides to fit the selected dimensions.

Once an order has entered production, it cannot be canceled or changed. Customer ordering errors are not eligible for a refund or traditional exchange. In certain situations, we may offer a one-time courtesy reprint of the same design in another size or material, as explained in our Return Policy.

By placing an order, you acknowledge and agree to our current processing times, Return Policy, Shipping Policy, and Terms & Conditions.

ORDER ACCEPTANCE, PRICING & LISTING ERRORS

We make every effort to ensure that all product descriptions, sizes, materials, variants, discounts, and prices are accurate. However, typographical, technical, administrative, and system errors may occasionally occur.

An automated order confirmation acknowledges that we have received your order, but it does not constitute final acceptance or confirm that the order has entered production.

HSD Backdrops reserves the right to review, place on hold, decline, or cancel an order before shipment for reasons including:

  • Pricing or listing errors
  • Incorrect variant pricing
  • Technical or system errors
  • Suspected fraud or unauthorized payment activity
  • Production or material limitations
  • Shipping restrictions
  • Violations of our store policies

This applies even if an automated order confirmation has been sent or payment has been processed.

If an order is canceled because of a pricing, listing, or technical error, all amounts paid for the canceled item or order will be refunded to the original payment method. We will never charge the corrected price without the customer’s authorization.

Please contact us before placing your order if you have questions about a design, material, size, crop, processing time, or shipping method. We are always happy to help.

We sincerely appreciate every one of our customers. Thank you for choosing HSD Backdrops!